Certified Google Partners since 2017
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Certified Google Partners since 2017 〰️
DIY Google Ads Support
Run Your Own Google Ads. Keep an Expert in Your Corner.
Affordable Google Ads help for businesses managing their own campaigns.
Managing Google Ads yourself can be a great way to keep costs down, but it can become stressful when something stops working or you’re unsure what Google is asking you to do.
You might receive a policy warning, notice that your conversions have disappeared, find that your ads have stopped running or simply want a second opinion before making an important change.
AIR Digital’s DIY Google Ads Support gives Australian businesses access to experienced, practical help without the cost of full campaign management.
Whether you need ongoing troubleshooting support or a dedicated consultation, you can get professional Google Ads assistance while remaining in control of your own account.
Managing your own Google Ads? Keep expert troubleshooting support on hand for when something doesn’t look right.
Practical Google Ads Support, Without Full Management
Choose ongoing troubleshooting support for added peace of mind or book a one-off session to work through your questions with a Google Ads specialist.
DIY Google Ads Troubleshooting Support
$99 + GST per month
$23 per week
Cancel anytime.
Google Ads peace of mind, for when something isn’t working as expected.
Managing your own Google Ads is usually straightforward until an error, warning or unexpected problem appears.
DIY Google Ads Troubleshooting Support gives you access to an experienced Google Ads specialist for one troubleshooting request each month, submitted by email.
You continue managing your campaigns, but you don’t have to work through technical problems alone.
Each month includes
One Google Ads troubleshooting request via email
Investigation of one clearly defined account issue
Help understanding errors, alerts and warnings
Guidance relating to ad disapprovals or policy notifications
Help investigating campaigns that have unexpectedly stopped running
Initial troubleshooting for missing or interrupted conversions
Help interpreting unusual account messages or changes
Clear advice about the likely cause of the problem
Recommended next steps
Reasonable follow-up emails relating to the same issue
Response within two business days
Examples of questions you could ask
Why have my ads suddenly stopped running?
Why has my ad been disapproved?
What does this policy warning mean?
Why are my conversions no longer appearing?
Why is Google Ads showing a billing error?
Why is my campaign showing as limited?
What does this account notification mean?
Is this Google recommendation something I need to action?
Scope note
This membership is designed for troubleshooting a specific Google Ads issue. It does not include general performance reviews, campaign optimisation, new campaign builds or implementation work.
If resolving the issue requires technical implementation or substantial changes inside the account, we’ll explain what is required and provide a separate quote before completing any additional work.
Unused troubleshooting requests do not roll over to the following month.
Google Ads Power Hour
$199 + GST
One-off 60-minute consultation
Dedicated Google Ads advice, tailored to your account.
Book a one-hour Google Meet with an experienced Google Ads specialist to review your questions, discuss your account and give you practical next steps.
Before the meeting, you can submit up to five questions so we can make the most of our time together.
Ideal for
Reviewing your current Google Ads approach
Understanding campaign performance
Discussing campaign structure
Working through budget questions
Reviewing Google recommendations
Troubleshooting a specific problem
Understanding conversion data
Learning how to manage your account more confidently
Getting a professional second opinion
Planning your next campaign
What’s included
One 60-minute Google Meet consultation
Preliminary review of up to five submitted questions
Screen sharing and live account discussion
Practical recommendations during the session
A short written summary of the agreed next steps
Scope note
The Power Hour provides advice and recommendations. Campaign builds, implementation, tracking repairs, written strategies and ongoing account changes can be quoted separately where required.
Which option is right for you?
DIY Google Ads Troubleshooting Support
Choose DIY Support if you’re comfortable managing your campaigns but want someone experienced to turn to when an error, warning or unexpected problem arises.
Your membership includes one clearly defined troubleshooting request each month, submitted by email, plus reasonable follow-up relating to that same issue.
Google Ads Power Hour
Choose a Power Hour if you want dedicated time to discuss performance, campaign structure, budgets, strategy or several different questions.
This option is best when you would like to work through your account with a Google Ads specialist rather than troubleshoot one specific issue.
How it works
DIY Google Ads Troubleshooting Support
Join online.
Add AIR Digital to your Google Ads account.
Email us when a specific problem arises.
We investigate the issue and respond within two business days.
Ask reasonable follow-up questions relating to that same issue.
Each membership includes one troubleshooting request per month.
Google Ads Power Hour
Purchase your consultation.
Choose an available meeting time.
Submit up to five questions in advance.
Meet with AIR Digital through Google Meet.
Leave with clear recommendations and next steps.
Why work with AIR Digital?
AIR Digital is an Australian performance marketing agency specialising in Google Ads strategy, management and support.
Founder Kara Brooks has more than 15 years of experience across digital marketing, retail and brand growth. AIR Digital has been a Certified Google Partner since 2017 and works across Google Search, Shopping, Performance Max, Demand Gen, Display and YouTube campaigns.
DIY Google Ads Support was created for small businesses, business owners and in-house marketers who want to manage their own advertising while still having access to experienced, professional assistance.
Support is provided online to businesses throughout Australia.
Trust points
Certified Google Partner since 2017
More than 15 years of marketing experience
Australian-based support
Experience across e-commerce and lead generation
Experience across Search, Shopping and Performance Max campaigns
Practical advice explained in plain English
No requirement to hand over full campaign management
Want us to manage everything instead?
Managing your own Google Ads is not right for every business.
If you would prefer AIR Digital to take care of campaign planning, setup, optimisation, performance monitoring and reporting, explore our fully managed Google Ads services.
Our Google Ads Management plans provide ongoing professional oversight, structured optimisation and support tailored to your business goals.
Frequently asked questions
What is DIY Google Ads Troubleshooting Support?
DIY Google Ads Troubleshooting Support is a monthly membership for businesses managing their own Google Ads. It gives you access to professional assistance for one clearly defined Google Ads issue each month.
Who is DIY Google Ads Support for?
The service is designed for business owners and in-house marketers who actively manage their own Google Ads but would like an experienced specialist available when an error, warning or unexpected account problem arises.
What counts as one troubleshooting request?
A troubleshooting request is one specific Google Ads problem, such as an ad disapproval, policy warning, billing notification, missing conversion, campaign delivery issue or unexpected account error.
Reasonable follow-up questions relating to the original issue are included.
What doesn’t count as troubleshooting?
Open-ended requests such as “How can I improve my Google Ads?” or “Can you review my entire account?” are broader performance or strategy requests.
These are better suited to a Google Ads Power Hour, account audit or fully managed service.
Can I ask more than one question?
Your membership includes one troubleshooting issue per month. You can ask reasonable follow-up questions about that issue, but unrelated questions will count as a separate request.
If you have several questions, the Google Ads Power Hour will be the better option.
Do unused troubleshooting requests roll over?
No. Your membership includes one troubleshooting request during each monthly billing period. Unused requests do not accumulate or roll over.
Will AIR Digital fix the problem for me?
We will investigate the issue, explain the likely cause and recommend the appropriate next steps.
If resolving the problem requires technical implementation, campaign changes, tracking repairs or substantial work inside the account, we will explain what is required and provide a separate quote before undertaking the work.
Do you manage or optimise my campaigns?
No. The $99 monthly membership is specifically designed for troubleshooting. It does not include ongoing campaign management, performance optimisation, reporting or regular account changes.
How quickly will I receive a response?
Troubleshooting requests are answered within two business days. This is an email-based support service and does not include emergency or same-day assistance.
Do I need to give AIR Digital access to my Google Ads account?
Yes. Google Ads account access may be required so AIR Digital can investigate the issue and understand what is occurring.
You retain ownership and control of your Google Ads account at all times.
Does the monthly fee include my Google advertising spend?
No. The $99 + GST membership is AIR Digital’s support fee. Your advertising spend is paid directly to Google and remains completely separate.
What is included in the Google Ads Power Hour?
The Power Hour includes a 60-minute Google Meet consultation and discussion of up to five questions submitted in advance.
You will receive personalised advice and a short summary of the recommended next steps.
Can you fix my conversion tracking?
AIR Digital can help investigate whether a tracking problem may exist.
Technical implementation or repair work involving Google Tag Manager, Google Analytics 4, website code or conversion actions is not included in the membership and may require a separate quote.
Can I cancel anytime?
Yes. DIY Google Ads Troubleshooting Support is a month-to-month membership. You can cancel before your next billing date.
Can I upgrade to full Google Ads management?
Yes. You can move into a Google Ads Power Hour, account audit or fully managed Google Ads service if you require more comprehensive assistance.
Do you support businesses outside Australia?
The initial service is designed and priced for Australian businesses. Businesses located outside Australia can contact AIR Digital to discuss whether support is available.
Final call to action
Need a Little Google Ads Backup?
Keep managing your own campaigns while knowing professional troubleshooting support is available when you need it.
Tailored pricing, built around your needs.
Every brand, goal, and growth stage is different - our services are quoted based on scope, priorities, and objectives.
Book a discovery call and we’ll recommend the right approach and provide a clear, tailored quote.